Shipping and Refund Policy
1. Introduction
This Shipping and Refund Policy (“Policy”) applies to all purchases made through our website www.greenshelter.online
(“Platform”) owned and operated by Green Shelter (“we”, “us”, “our”).
By placing an order on our Platform, you agree to the terms described in this Policy.
2. Shipping Policy
We currently deliver products within India.
Orders are processed within 2–4 business days after receiving payment confirmation.
Shipping time may vary depending on your location and product availability:
- • Bihar: Orders are typically delivered within 24 hours after dispatch.
- • Other States: Delivery may take 5–7 business days after dispatch.
You will receive an order confirmation email followed by a tracking number once your order has been dispatched.
We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances beyond our control.
3. Delivery of Live Plants
We take utmost care to ensure that live plants are packed securely to prevent damage during transit.
However, minor leaf loss, soil movement, or slight stress to the plant during transportation is normal and does not qualify as damage.
If your plant arrives in poor condition or damaged, please contact us within 24 hours of delivery with photographs.
4. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order weight.
During promotional offers, we may provide free shipping on selected products or order values.
5. Refund & Return Policy
Since our business deals in live plants and gardening products, refunds or replacements are only accepted under specific conditions.
To be eligible for a refund or replacement:
- You must notify us within 24 hours of receiving the product.
- You must provide clear images or an uncut unboxing video showing the damaged or incorrect item.
Refunds or replacements are applicable only in cases of:
- Damaged plant during transit
- Wrong product delivered
- Product missing from the order
Refunds will not be applicable in the following situations:
- Damage caused due to mishandling after delivery.
- Incorrect shipping address provided by the customer.
- Failed delivery attempts.
- Natural variations in plant size, color, or shape, which are normal for live plants.
Once approved, refunds will be processed within 7–10 working days to the original payment method.
6.Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
If the order has already been processed or shipped, cancellation will not be possible.
No Claims After Repotting:
If a plant is transferred to another pot and gets damaged, no claims will be accepted. Repotting is done at the customer’s own risk.
📸 Unboxing Video Required:
To claim a refund or replacement, customers must provide an uncut unboxing video of the product.
⏳ Claim Window:
Claims must be raised within 24 hours of delivery for plants.
For non-plant products, the claim window is 5 days from the date of delivery.
7. Exchange Policy
We do not offer direct exchanges.
If you receive the wrong product, please contact us within 24 hours of delivery, and we will arrange a replacement (subject to availability).
8. Contact Us
For any queries regarding shipping, delivery, or refunds, please contact us:
Email: (info@greenshelter.online)
Phone: (+91 9102456235)
Address: (Ashiana Digha Road, Near CRPF Camp, Patna – 800025)
